TRANSAVIA is committed to ensuring the accessibility of the Website for all users, including persons with disabilities, in accordance with applicable accessibility requirements for digital services, including those provided by the national legislation transposing European Accessibility Act (EAA).

We aim to continuously improve the user experience by applying relevant accessibility standards and integrating feedback received from users.

In the process of developing and updating the Website, we consider the principles of digital accessibility and implement, where possible, functionalities compatible with assistive technologies.

User feedback is important to us. If you experience difficulties in accessing or using the Website, we encourage you to contact us via: E-mail: contact@transavia.ro | Phone: +40 258 814 466 | By mail, at the address: Str. Blajului, no. 244 D, Sântimbru, Alba, 517675, Romania.

Compliance level

The website complies with the Guidelines regarding Web Content Accessibility Guidelines (WCAG) 2.1, AA level. Currently, the Website is partially compliant with these standards, which means that certain features or content elements may not be fully accessible. To check these, please consult the „Known Limitations” section.

Measures to facilitate accessibility

Despite our efforts to ensure the accessibility of the Website, there may be certain limitations, such as:

• Some documents (such as PDFs) may not be fully accessible to screen-reading technologies;
• some video or audio materials may not include subtitles and/or transcripts;
• Certain content elements may not fully comply with the correct semantic structure, including the heading hierarchy or the labeling of certain pages;
• some tables may not include complete titles or attributes;
• Certain form fields, buttons, or links may not have labels or descriptions that are clear enough for assistive technologies;
• certain interactive components may have limitations regarding exclusive keyboard use;
• Some images may not include appropriate alternative text;
• Embedded content (such as iframes) may not be fully accessible;
• certain information can be presented predominantly visually (for example through color);
• certain visual elements may have insufficient contrast.

We are constantly working to identify and resolve these issues.

Accessibility tools and features

The website includes standard browser and device features that facilitate access to content, such as zooming or keyboard navigation.

In addition, we provide users with the tool AccessYes, a dedicated widget that allows the customization of the browsing experience. It can be accessed via blue icon located at the bottom left of the screen.

Through AccessiYes, visitors can activate tools for:

• Clarity and readability: adjusting font size, spacing, text alignment, and modifying contrast;
• Cognitive support and neurodivergence: the use of special fonts for dyslexia, movement control (reducing animations), and highlighting links;
• Simplicity: The widget automatically adapts to the language of the browser being used (supporting over 50 languages).

This widget represents an additional support tool, but its use does not function as a guarantee for total compliance with WCAG, ADA, or EAA standards.

Dark mode

We offer you the option to choose between a light and a dark display mode. "Dark mode" can be enabled using the available toggle at the bottom of the page (widget AccessYes. Under certain conditions, dark mode can make reading easier and contribute to a more comfortable browsing experience, including for users with light sensitivity. 

Known Limitations

Despite our efforts, there may be certain accessibility limitations, such as:

• some documents (for example PDFs) may not be fully accessible; 
• some video or audio materials may not include subtitles or transcripts; 
• certain visual elements may have insufficient contrast; 
• some page structures may not fully comply with the semantic hierarchy; 
• certain interactive components may have limitations regarding exclusive keyboard use; 

We are constantly working to identify and resolve these issues.

Browser compatibility

The website is designed to be compatible with modern browsers and assistive technologies. We recommend using an updated browser version for an optimal experience.

Contact for support and feedback

If you encounter any difficulties using or navigating the Website, or if you notice any functionality or content that, in your opinion, is not fully accessible, you can contact us via:

Email: contact@transavia.ro
Phone: +40 258 814 466
Mail 244 D Blajului Street, Sântimbru, Alba, 517675, Romania.